Facilitation

‍If the reporter chooses facilitation, a facilitator helps both the reporter and the accused discuss the issue and work towards restoring a safe work environment. A prerequisite is that both parties have the intention and desire to repair the relationship. Facilitation is less formal than mediation and focuses on conversation and mutual understanding. An external facilitator is not required. Any “third party” trusted by both and not personally involved in the alleged transgressive behaviour can, in principle, take on the role of facilitator.

Mediation

‍In mediation, a professional mediator facilitates the conversation and guides the parties with the goal of finding joint solutions and restoring both the working relationship and a safe work environment. The parties themselves develop the solutions and make the decisions. The mediator preferably meets separately with each party first, followed by a joint meeting. Both parties are helped to discuss what connects them, their shared interests, and what they need from each other to move forward positively.The mediator is independent, and both parties must trust the mediator. Participation is voluntary, but once started, active involvement is expected. The parties retain control over the content and decisions, including who may attend the meetings. Whether a confidential counsellor may accompany a participant is up to the participants to decide.A mediator must meet various quality standards. The professional association for mediators shares different quality registers on their website, including the MFN register (in Dutch).

Team Intervention

Transgressive behaviour can sometimes become part of a team culture. In such cases, it is important not only to find a solution for the reporter and the accused but also to involve the team or even the entire organisation in the necessary change. This can be done through group discussions, team coaching, training, and/or education. Engage a qualified professional, such as an experienced team coach, for this purpose.Due to the interests of those involved, a specific report itself cannot be the central focus of the team intervention, but signals or reports can serve as the trigger. It is important that any report cannot be traced back to individuals.

If you want to confidentially discuss these options and cannot or do not want to do so within your own organisation, please contact one of our confidential counsellors.